My car's first service was quick, the technicians were polite and not pushy, and overall I had a good experience!
Their location is nice, but I've brought my jeep in a dozen times for the same issue and only now is it (hopefully) fixed. My biggest issue is that the service staff don't explain anything. I bring in my car, they say something like, "Looks like its an active code issue." or "We'll have to replace the cam phaser." as if I have any clue whatsoever what those things mean. They would benefit greatly if they took the time to explain at least the basics of what's wrong in plain English. As someone who knows nothing of cars (but who has a great amount of experience explaining complex issues in a simple way because of my job as an RN), improved communication would be greatly appreciated.
If they don't have the Kia part I need they can usually have it the next day. Polite associates and they're helpful when you're having trouble
Good gays know what they are doing